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All returns to Techstore
will need to go through the proper RMA (Returns Merchant Agreement)
procedure.
If you are returning a product to us during the warranty period,
please make sure you have satisfied all of the following requirements
| 1. |
You have spoken to customer services or technical
support (applies to fault issues) |
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| 2. |
Downloaded our RMA form by clicking here. |
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| 3. |
Completed all sections of the form with instructions.
(Serial Number, reason for return, invoice number) |
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| 4. |
Obtain a valid returns number. This can be obtained
by emailing us or phoning us after faxing a copy of completed
RMA form. Please note this is only valid for 7 days only. |
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| 5. |
All returns should be original format with all
items as supplied (eg: cables, manuals) unless agreed in writing.
Incomplete items will be held for 28 days or will be returned
back at cost to customer. |
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| 6. |
Send the items back to us at:
Returns Department
Techstore
Unit 6, Viglen House Business Centre
Alperton Lane
Wembley
Middlesex
HA0 1HD
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| 7. |
Returning of goods is the responsibility of the
customer. You are advised to insure the items appropriately.
We will not be responsible for items damaged during transit
back to us. If we have accepted carriage costs in writing due
to any reason, you can only use Royal Mail (Recorded or Special
depending on insurance) and Parcel Force Standard Service (items
over 1Kg) with adequate insurance only. A copy of receipt should
also be included in the package. |
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